Return and Exchange Policy
|Our goal is for you to be 100% satisfied with your purchase! We strive to make sure every order is perfect, and tailor-made to your specifications. All of our products are guaranteed to be 100% authentic, and defect free. If your product is delivered with any defects or damage, we will replace any item to ensure 100% satisfaction.
Need to cancel your order?If you need to cancel your order for any reason, you may do so within 2 hours of placing your order, completely free of charge. Please notify us by phone or email immediately. If notification is not received within 2 hours, a USD 20 cancellation fee (20GBP, 20CAD etc.) will be applied on the product can not be refunded, as work on your order will have commenced. Once the order has shipped, it cannot be canceled and is subject to the Exchange & Return policies outlined below.
Damaged or Defective?If the product you have ordered is delivered defective or damaged in any way, please notify us within 3 business days of receiving your order, and we will process an exchange of your item completely free of charge.
Not the right look? No problem!We totally understand! Glasses can look different online than they do on you. We want you to be happy and confident with your purchase. That is why we allow a one-time exchange for any other product in our store, within 5 business days of you receiving your item. All you’ll have to pay is the shipping and handling in the amount of $9.95 (and $34.95 for customers outside of the USA), via credit card, or check and money orders payable to “FASHION TOF LCC”. If your new product is less money, store credit will be provided in lieu of a cash refund. If the item is more expensive, we will invoice you for the difference. Return shipping fee will be the responsibility of the buyer. we recommend getting tracking as we cannot be responsible for a lost return.
Please be advised that we can only accept items for exchange that arrive back to us in the condition you received them. This includes all packaging, product envelopes, and certificates of authenticity when provided.
All exchanged items should be received by us within 10 business days.
Second, third, fourth, and unlimited other exchanges will be subject to a 20% processing fee on the cost of the frame. Repeat exchanges for items containing custom or lenses will be handled in the same manner as described above, on a case by case basis.
Undeliverable or Refused ItemAny packages returned as undeliverable, or refused, will be subject to a 10% restocking fee, or $20, whichever is greater.